Privacy Policy

Sites covered by this Policy Statement
This Privacy Statement applies to all Shaughnessy Appliance Service Ltd. owned websites and domains, and our wholly owned subsidiaries (“Shaughnessy Appliance Service Ltd. websites.”)

Links to non Shaughnessy Appliance Service Ltd. websites
The Shaughnessy Appliance Service Ltd. websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Shaughnessy Appliance Service Ltd. website. Shaughnessy Appliance Service Ltd. does not control those sites or their privacy practices, which may differ from Shaughnessy Appliance Service Ltd.’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Shaughnessy Appliance Service Ltd. Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Shaughnessy Appliance Service Ltd.; that sharing is governed by that third-party company’s privacy policy.

Types of information we collect
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. Shaughnessy Appliance Service Ltd. uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Shaughnessy Appliance Service Ltd. We take seriously the trust you place in us. Shaughnessy Appliance Service Ltd. will not sell, rent or lease your personal information to others.

On some pages and links at Shaughnessy Appliance Service Ltd., you can order products or services, request information, subscribe to marketing or support materials, register yourself, or apply for a job at Shaughnessy Appliance Service Ltd. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Shaughnessy Appliance Service Ltd. collects and analyzes non-personal information to evaluate how visitors use the Shaughnessy Appliance Service Ltd. website.

Non-personal data we collect may include the pages visited on the Shaughnessy Appliance Service Ltd. websites, unique URLs visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

Children’s Privacy
Shaughnessy Appliance Service Ltd. is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Shaughnessy Appliance Service Ltd. does not knowingly collect information from children under the age of 13 and Shaughnessy Appliance Service Ltd. does not target its website to children under 13.

How we use your information
Shaughnessy Appliance Service Ltd. uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize the Shaughnessy Appliance Service Ltd. website.

Occasionally we may also use your information to contact you for market research regarding Shaughnessy Appliance Service Ltd. products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention.

This information is not used for any other purpose by our financial services providers or Shaughnessy Appliance Service Ltd. and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide Shaughnessy Appliance Service Ltd. through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to Shaughnessy Appliance Service Ltd. may be transferred across state, provincial and/or country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about Shaughnessy Appliance Service Ltd. website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

Who we share your information with
Shaughnessy Appliance Service Ltd. will not sell, rent or lease your personal information to others. Shaughnessy Appliance Service Ltd. will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information.

SMS opt-in or phone numbers for the purpose of SMS are not being shared by Shaughnessy Appliance Service Ltd. with any third party or affiliate.

Shaughnessy Appliance Service Ltd. shares customer information across Shaughnessy Appliance Service Ltd. – owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.

Shaughnessy Appliance Service Ltd. occasionally may contract with third-party service providers and suppliers to deliver complete products, services and customer solutions. Suppliers and service providers are required to keep confidential the information received on behalf of Shaughnessy Appliance Service Ltd. and may not use it for any purpose other than to carry out the services they are performing for Shaughnessy Appliance Service Ltd. These service providers may change or we may contract with additional service providers to better accommodate our customers. Shaughnessy Appliance Service Ltd. will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Shaughnessy Appliance Service Ltd. or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Shaughnessy Appliance Service Ltd. will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.

Your Choices
Shaughnessy Appliance Service Ltd. gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Shaughnessy Appliance Service Ltd.-wide marketing communications. Shaughnessy Appliance Service Ltd. – wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Shaughnessy Appliance Service Ltd. – wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

Your information and third-party companies
Certain Shaughnessy Appliance Service Ltd. services are linked with those from unrelated third-party companies, some which offer you the option to share with both Shaughnessy Appliance Service Ltd. and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

Access to and accuracy of your information
Shaughnessy Appliance Service Ltd. strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Shaughnessy Appliance Service Ltd.’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

Keeping your information secure
Shaughnessy Appliance Service Ltd. is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Shaughnessy Appliance Service Ltd. has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us.

This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Shaughnessy Appliance Service Ltd. subscribes to a fraud management service.

This service gives you and Shaughnessy Appliance Service Ltd. an extra level of security to guard against credit card fraud to protect your financial data.

Contacting us
We value your opinions. If you have comments or questions about our privacy policy, please call 306-374-6610 (Saskatoon) or 306-721-7077 (Regina) or 306-445-8468 (Battleford).

This privacy statement applies to Canada.

Enhanced Business SMS

Use of Enhanced Business SMS must comply with RingCentral’s Terms of Service and Acceptable Use Policy.
RingCentral Enhanced Business SMS guidelines

• Send no more than 50 messages per originating number per minute
• If sending marketing, promotional or informational messages, capture written consent of recipients prior to sending your messages
• Do not use purchased lists or third party generated lead lists when sending SMS
• Provide clear opt-out instructions on informational, marketing, or promotional messages
• Avoid using link shorteners and non-branded domains for embedded links
• Complete required TCR registration prior to sending SMS messages

If you need to send more than 50 messages per originating number per minute, please evaluate utilizing our High Volume SMS solution which allows up to 60 messages per minute for long code numbers, and 180 messages per minute for toll-free numbers.
Automated messaging
Automated SMS messaging may be used on RingCentral’s platform through RingCentral provided tools, third-party integrations, and RingCentral SMS APIs.  Automated messaging must only be sent from numbers that have been linked to a TCR campaign designed for automated messaging (ie an “Automated” campaign type).  Prior to sending any automated messages, you must have express and logged consent as outlined by the CTIA guidelines from the recipient to message them.  Promotional messages (regardless of if automated) must have express, written, and logged consent.  Automated messages must include opt-out language on each message (eg “Reply STOP to end”), and all opt-out requests must be honored.
Opt-in/ user consent
Before sending an SMS message to any number you must have their express consent to do so. It’s important to note that implied consent is not considered sufficient for SMS outside of immediately responding to a received message, nor is purchasing a list of “users who have opted in to SMS.” A user must actively ask to receive SMS messages from you. Remember, consent must be given for each campaign or message type you intend to send. Marketing or promotional messages require the recipients’ express prior written consent.

Examples of obtaining consent include using a web form where it is clearly explained that a user is opting into SMS messages, or by having them send a message to your number. It is highly recommended to use a double opt-in, confirming their consent via SMS and validating their number.

You must also log and track consent, and opt-ins and opt-outs. In certain cases carriers may request proof that an individual has opted in including an overview of how your opt-in/ opt-out process works.

Failure to ensure opt-in may result in your number or service being blocked or suspended by mobile carriers or RingCentral.
Opt-out
You must provide a clear way for users to opt out of your SMS messages, via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE.

Instructions for opt-ing out must be included on any informational or promotional messages.

Long-code and Toll-free SMS when used outside of our High Volume SMS solution do not automatically manage opt-outs, and you will need to manage and track opt-out requests when not using High Volume SMS. Similarly, you will need to manage opt-outs received through other methods, to avoid sending SMS to consumers that have opted out.
Prohibited campaigns
While SMS provides a great way to engage your opted-in customers, there are limitations and restrictions in terms of what types of messages may be sent, and to the content of the messages. The following campaigns (use cases) are strictly prohibited across all of RingCentral’s SMS solutions:

• Loan and mortgage advertisements
• Credit repair offers
• Debt relief offers
• Debt collection attempts
• Work from home advertisements
• Secret shopper advertisements
• Political advertisements and messages
• Alcohol, tobacco, or firearms advertisements
• Pharmaceutical, vitamin, or other drug advertisements
• Campaigns that may be similar to the above

In addition, businesses that engage in the following activities are prohibited from using SMS, regardless of their message content, consent, or how they would otherwise use SMS:

• Companies that engage in indirect lending (or otherwise are providing loans not financed directly by them), short-term high-interest loans, payday loans, or student loans
• Companies that offer services for stocks, bonds, cryptocurrency, or other types of investment opportunities
• Companies that engage in or provide gambling or sweepstakes
• Companies that engage in credit repair, debt relief, debt collection, or tax relief services
• Companies that promote or provide work from home opportunities including but not limited to multi-level marketing opportunities
• Companies that promote, sell, or otherwise reference products or services related to alcohol, tobacco (including vape), firearms, or fireworks
• Companies that promote, sell, or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)
• Companies that promote, sell, or otherwise reference Kratom or similar substances, regardless of legality
• Companies that buy, sell, or otherwise share SMS opt-in or phone numbers for the purpose of sending SMS with third-parties
• Companies that engage in third-party affiliate/lead generation, including the collection of information to be shared with loan providers, service providers, or for other lead generation purposes

Note: RingCentral is currently unable to offer exceptions to the above prohibited campaigns.  Messages similar in nature may also be blocked by RingCentral or the carriers at their discretion.  Some messages (e.g., an update on your loan application) may be blocked accidentally, in which case RingCentral recommends filing for an individual brand ID and a campaign specific to your messages.
Prohibited content
The following message content is also strictly prohibited and may result in your service being blocked or suspended by the carriers or RingCentral:

• Messages that engage in any illegal activity or otherwise violate our terms of service, including the acceptable use policy
• Messages that engage in or promote, pornographic or adult entertainment, regardless of legality
• Messages that contain text or references to violence, hate speech, or otherwise engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior
• Messages that contain text or otherwise reference substances defined as controlled substances under federal law, regardless of legality, including marijuana (cannabis)
• Messages that contain third-party affiliate/lead generation links
• Messages that contain obfuscated links for the purpose of misleading the reader, or use links contrary to the expectation of the user based on the message text
• Messages that are structured to evade this policy or the policies of carriers (e.g. misspelling, uncommon capitalization, snowshoeing, etc.)

RingCentral reserves the right to add to this list at any time or determine messages are prohibited at its discretion.
Carrier fees and account restrictions
Accounts in violation of RingCentral or carrier rules and regulations may be subject to reduced deliverability of messages, additional campaign registration requirements and fees, suspension of service, or termination of service in addition to fines and other penalties passed through RingCentral by the carriers.

It is your responsibility to be aware of any additional restrictions or changes to policies, regulations, and laws when sending SMS messages, and to adhere to any and all policies related to the recipient number.